We are proud to announce that both of our health centers have achieved  Level 3 NCQA Patient Centered Medical Home (PCMH) recognition.
This is the highest level of recognition.  Thank you to our hardworking staff and to our wonderful patients for helping make this possible.

East Bay Family Health Care uses a patient centered approach to medical care. To learn more about PCMH at our health centers read below or read about it from NCQA.

Watch this 4 minute video about a Patient Centered Medical Home (English and Spanish versions) to learn how you can be a partner in your medical care. (Thank you to PCPCC and Emmi Solutions)

Dear Patients,

East Bay Family Health Care is committed to providing comprehensive and quality health care for you and your family. 

We are board certified family medicine physicians working with a talented team of health care workers. Our staff includes nurse practitioners, registered nurses, health advocates, medical assistants and auxiliary staff to assist with your care.

We want you to be at the center of your care.  We will work with you so you know our obligations for a patient centered medical home and you are aware of your responsibilities.

We have a Care Team approach to medical care. You may choose any East Bay Family Health Care medical provider accepting new patients to be your primary care provider (PCP).  Once you choose a PCP you will be part of that PCP’s Care Team.  The Care Teams are colored coded and work in a Pod environment.  The Care Teams consist of a registered nurse, medical assistant and PCP working with care managers and health advocates.

This will allow you to have a stronger relationship with your doctor and other Care Team members.

As your medical home, we want you to have easy access to care.  We have an open access scheduling policy so we can see patients for same day care, whenever possible.  This can sometimes be challenging, but we will work with you as partners in your care to get the care you need. 

We have a 24 hour on-call system so you have access to medical advice outside of the health center hours.

We will help you arrange appointments with specialists.

We will partner with you to help you manage any of your chronic illnesses.

Our goal is to keep you and your family healthier with you at the center of your care.

We hope our patient centered approach to care will make you more satisfied with your care.  It is an honor to serve you with your medical needs.

Staff of East Bay Family Health Care