Patient Portal - East Bay Community Action Program

Emergencies

If you are experiencing a medical emergency, please dial 911.
If you are experiencing a psychiatry emergency, please dial 988.

Welcome

Welcome to the East Bay Community Action Program Patient Portal!

Take advantage of our online services such as appointment management, view lab results, Care Team messaging, and much more… with the assurance that all your information is encrypted and stored securely. Start exploring now to see all the features that are available.

Just want to pay your bill? Click here to go to Patient Payments

Register for Portal Access

There are 2 ways to register for your Portal account. The first is with a PIN and the other is a self-register process (No PIN). You can request a PIN from your EBCAP Health Center. Registering with a PIN will give you immediate access to all your Portal features. Or you can self-register without a PIN, but you will need to wait up to 72 hours before you get full access.

Scan the QR code at our Health Centers or use the web address to access the portal page. https://login.intelichart.com/ebcaphealth
Click the “Create an Account” link. Enter your email address and create a password. Click Continue.

PIN	No PIN
You’ll be asked if you have a PIN, select YES. Select to register “Myself.” You will be prompted for the PIN, your birthday, & a security question. Check the Agree to Terms checkbox.	You’ll be asked if you have a PIN, select NO. Select to register “Myself.” You will enter some personal information and a security question. Check the Agree to Terms checkbox.

3. Click “Create my Account” to complete the registration process. Patient Portal will launch.
a) If you used a PIN to register, you will have full access to your portal account.
b) If you did not use a PIN to register, you will have limited Portal functionality until your account is authenticated. This should occur within 72 hours of the registration process.

Mobile app:

Explore Portal Features

Portal Tips

Keep Your Email Updated: if you change your email address, be sure to update it in the Portal so you don’t miss important alerts and communications.
Forgot Your Password? Click the “Forgot password” link und er the sign-in button to reset it quickly.
Lab Results: You might see your lab results in the Portal before your provider reviews them. Don’t worry, your provider will contact you soon to explain the results and answer your questions.
Prescription Refills: Please request all refills through your pharmacy.
Urgent Needs: The Portal is not for urgent requests. For immediate help, call your Health Care Center. You should expect Portal responses within 72 hours of your request.
Language Help: Portal messages must be submitted in English. If you prefer a different language, let us know. We can communicate using a language-line application.

Minor/Child Information

Parent Access for Children under 12: A Parent/Guardian can have Full Access to their child’s portal information. The Parent/Guardian must register the child in the Portal.
Parent Access for Children Ages 12-16: A Parent/Guardian can only have Limited Access to their child’s portal information to protect their privacy. This level of access automatically changes when the child turns 12.
Children 16+: When children turn 16, parents can no longer access their child’s Portal information. The child may choose to allow a trusted person, like a caregiver or parent, access to their Portal and can set that person’s level of access.
If a Parent/Guardian is setting up Portal access for multiple accounts (including their own), each account must have a unique email address. You will be unable to register an individual if you add an email address already in use.

Questions?

For technical questions about the Portal or the registration process, please email: PatientPortal@ebcap.org.

Please do not send any Medical/Behavioral Health/Dental, Protected Health Information (PHI), or clinic questions to this email.

Thank You!

	Messages – Send and receive messages from your Health Care Team concerning your health management.
	Appointments – Request appointments to be scheduled or changed.
	Ask a question – Ask your Care Team questions or request other information.
	Health Record – Access your health record including test results, med lists, and encounter history.