East Bay Community Action Program

Patient Portal

Emergencies

  • If you are experiencing a medical emergency, please dial 911.
  • If you are experiencing a psychiatry emergency, please dial 988.

Welcome

Take advantage of our online services such as appointment management, view lab results, Care Team messaging, and much more… with the assurance that all your information is encrypted and stored securely. Start exploring now to see all the features that are available.

Already registered for the Portal?  Click here to access the Web Portal site.

Just want to pay your bill? Click here to go to Patient Payments

To Create an Account:

  1. Request a portal registration email from your health center reception staff
  2. In the email, click the registration link and use the enclosed PIN to create an account
  3. Login to the portal on your computer or phone 
    a.  Access Web Portal
    b. Download phone app:
Mobile App Download
Scan the QR code to download the mobile app and access the Portal on-the-go.

You can also search “InteliChart” in either store. 

Explore Portal Features

Messages – Send and receive messages from your Health Care Team concerning your health management.
Appointments – Request appointments to be scheduled or changed.
Ask a question – Ask your Care Team questions or request other information.
Health Record – Access your health record including test results, med lists, and encounter history.

Portal Tips

  • Keep Your Email Updated: if you change your email address, be sure to update it in the Portal so you don’t miss important alerts and communications.
  • Forgot Your Password? Click the “Forgot password” link under the sign-in button to reset it.
  • Lab Results: You might see your lab results in the Portal before your provider reviews them. If you have any concerns, please reach out to your health center.
  • Prescription Refills: Please request all refills through your pharmacy.
  • Urgent Needs: The Portal is not for urgent requests. For immediate help, call your Health Care Center. You should expect Portal responses within 72 hours of your request.
  • Language Help: Portal messages must be submitted in English. If you prefer a different language, let us know. We can communicate using a language-line application.

Minor/Child Information

  • Parent Access for Children under 12: A Parent/Guardian can have Full Access to their child’s portal information. The Parent/Guardian must register the child in the Portal.
  • Parent Access for Children Ages 12-16: A Parent/Guardian can only have Limited Access to their child’s portal information to protect their privacy. This level of access automatically changes when the child turns 12.
  • Children 16+: When children turn 16, parents can no longer access their child’s Portal information. The child may choose to allow a trusted person, like a caregiver or parent, access to their Portal and can set that person’s level of access.
  • If a Parent/Guardian is setting up Portal access for multiple accounts (including their own), each account must have a unique email address. You will be unable to register an individual if you add an email address already in use.

Questions?

For technical questions about the Portal or the registration process, please email: PatientPortal@ebcap.org

Please do not send any Medical/Behavioral Health/Dental, Protected Health Information (PHI), or clinic questions to this email.

Thank You!